They’ve issued no solution to their issue. After long wait times, I was told, “the number is broken and we have to get you another number.” I had clients calling this number, marketing materials, emails snd etc. After this review, my phone stopped working.
DO NOT USE THIS COMPANY Update: They were able to fix every issue except the Mac issue. I want to say something nice but I can't find anything good to say. I bought this phone to do click to call with Salesforce. Support said there may be a delay until it is switched. Text Doesn't work Conferencing Doesn't Work It doesn't work with Mac I bought extra numbers to change my caller ID as I call different states - that doesn't work.
The support people have come on the phone and had no idea how to fix issues on standard parts of their system. When I call support, we spend so much time trying to activate and fix each little service. Many of the features I was supposed to get with the Enterprise version do not work. After reading through the many "positive" reviews, there are plenty reviews with similar stories as mine.
We disputed the payment and "Paul" (no last name) offered us a full refund ONLY if we canceled the dispute, which we politely declined and he kept insisting. Nextiva refused to cancel our service and continued charging our credit card. The process became confusing, not knowing if we are talking with nextiva or another company. We received a few calls from their "tech support" which tried to sell us more services through different companies. We were never able to get the service working.
This was because the sales rep set up our account (without us knowing) and gave us a phone number from a different state. We tried to set up our own account but received an error message. Being told it was just an authorization and not a real charge.
So buyer should beware! We requested a free 30 day trial and where charged up front. It is so satisfying.I believe this is a scam company who contracted a company to provide many false positive reviews about their company. If the phones were not ringing, they were not making money. Most of my customers were small businesses and our phone system was their life blood. They are so happy and you can hear the relief in their voice. The most enjoyable part of my job was when I would resolve a problem for the customer. I told them that they would get a call back and they did not. When a customer would not get a call back, I felt like I failed the customer and lied to them. If a supervisor was not available, I was instructed to set up a call back. There were never enough supervisors on the floor so they could take the escalated calls. The hardest part of the job was not being able to get a supervisor for a customer when they wanted to speak to one. Co-workers at Nextiva were friendly, smart and pleasant. I learned a lot about trouble shooting, remoting into networks, diagnosing internet service issues and sharpening customer service skills. Also assisted customers with configuring routers and firewalls to optimize sound quality and network connectivity on the VoIP phones. On a daily basis I would trouble shoot routers, gateways, modems, run ping tests and speed tests. Inbound calls from Nextiva clients varied from network trouble shooting and account management. On a typical day, I would come in at 5am when the support floor opened up its queue. I have never received so much training at any of my previous jobs.